WHAT IS THE PROCESS FOR ORDERING ART ON ACOUSART.COM?
All artworks available for purchase on Acousart are tailored to your specific requirements. When you make a purchase with us, our skilled artists will promptly commence crafting your artwork. Typically, it takes approximately 5 business days for our artists to finalize your piece. Once the artwork is completed, you will receive a preview photo and video for your review. If you are content with the result, we will expedite the shipping process to deliver it to you. The entire production timeline usually spans from 2 to 4 weeks.
In the event that you receive the preview clip and find the artwork unsatisfactory, you are welcome to request modifications or even ask the artist to create it anew.
ARE ALL THE ARTWORKS HANDCRAFTED?
Absolutely! Every artwork available at Acousart is painstakingly crafted by hand. When you make a purchase with us, you are not only supporting our gifted artists but also the skilled craftsmen and craftswomen who are part of the production process. This is why there is a processing time after you place your order. Please be aware that because each painting is meticulously handcrafted, there may be minor variations in color.
FREQUENTLY ASKED QUESTIONS
ACOUSART CONTACT INFORMATION If you have any questions or need assistance, please reach out to us at info@acousart.com. Our Customer Service team is here to help, and we aim to respond to your inquiries promptly. Don't forget to include your order number (if applicable) in your email.
1. ARTWORK PREVIEW
Q: Is it possible to preview the artwork before it is shipped?
A: Absolutely! At Acousart, your satisfaction is our priority. We offer you the chance to preview your artwork before it is dispatched. Once the artwork is complete, we will provide you with a photo and a video for your review.
2. CUSTOMIZATIONS
Q: Can I request custom size, color changes, or modifications to the artwork?
A: Certainly! We are happy to accommodate your preferences for customizations. To initiate the process, please contact us via email at info@acousart.com. Provide us with the details of your requirements, and we will create a custom order tailored to your needs.
3. FRAMING
Q: Does the artwork arrive framed?
A: According to the order, we offer 4 type of option to choose: Only Canvas, Wrapped Canvas, Framed Canvas and Framed Acoustic.
4. ARTWORK COMPLETION
Q: What is the estimated timeframe for completing my artwork?
A: Typically, our artists complete the artwork within approximately 14 days, encompassing both the painting and drying processes. However, some complex artworks may require up to 20 days for completion. Rest assured, we will keep you informed of the progress throughout the entire process.
5. PAYMENT METHODS
Q: Which payment methods are accepted?
A: We offer Paypal,Shopify pay,Master,Visa,Apple pay,Google pay.
6. PRICING
Q: Are the prices all-inclusive?
A: Yes, the prices you see on Acousart already include shipping fees, import duties, and sales tax. There are no additional payments required. We are committed to providing transparent pricing with no hidden costs.
7. ORDER TRACKING
Q: Can I track the progress of my order?
A: Certainly! You will receive regular email updates, including order confirmation and a tracking number for your convenience.
8. DELIVERY TIME
Q: When can I expect my order to arrive?
A: After the artwork is completed, we aim to ship it from our warehouse promptly. Our shipping partners typically enable worldwide delivery within five days to most destinations. In total, we strive to deliver your items within two weeks from the date of your order. For more intricate artwork orders, the maximum timeframe is three weeks.
9. DAMAGES, RETURNS, AND REFUNDS
Q: What if my item is damaged or I have issues with the product?
A: We offer a 30-day window for returns, allowing you to request a refund or replacement if your item is damaged during transit or if you encounter any issues with the product. For detailed information regarding our refund policy, please refer to our dedicated page.
10. ARTIST SIGNATURE
Q: Can I request the artist to sign the artwork?
A: Certainly! We are happy to accommodate your request. Simply inform us of your preference during the checkout process, and we will ensure that the artist signs the artwork.
11. WHOLESALE DISCOUNTS
Q: Do you offer wholesale discounts to businesses?
A: Yes, we collaborate with various professionals across sectors such as architecture, design, real estate, and more. Our trade account provides access to trade prices and special privileges on our website. If you are interested in opening a wholesale account with us, please contact us via email at info@acousart.com.
If you have any additional inquiries or can't find what you're looking for, please don't hesitate to contact us at info@acousart.com. We are here to assist you.